Answer every X Chat DM from your own docs with a support bot template
XChat CS Bot is a free Grok Bot template: feed it your docs and URLs and it answers X Chat DMs using only that information, can call the customer by voice from the chat, and declines politely when the docs don't cover a question.
Source
@brandonchung75 on X · 2026-10-11
Written in our own words. Credit to the original author. Link checked 2026-10-24.
What they did
XChat CS Bot is a free Grok Bot template: feed it your docs and URLs and it answers X Chat DMs using only that information, can call the customer by voice from the chat, and declines politely when the docs don't cover a question.
Result (as claimed)
A small business gets round-the-clock DM support that never makes up answers and never shares private info.
Tools they used
Cost: Grok Bot: from $30/mo.
Set it up
Map the task
Write the trigger, the inputs, the decisions and the output. Note which steps need a human yes.
Connect the tools
Set up Grok Bot, X Chat with the narrowest permissions that work. Use a test account or sandbox first.
Build the workflow
Create the steps in order. Add an approval step before anything sends, pays or deletes.
Run it on real but low-stakes data
Run a few times, read every output, and fix prompts or rules that misfire.
Schedule and monitor
Turn on the schedule or trigger, and add a daily summary or alert so you notice failures.
Copy the full setup prompt
Paste into your agent and it will walk you through the setup, asking before anything that sends, posts or spends.
You are helping me set up this AI use case end to end in Claude Code. Goal: Answer every X Chat DM from your own docs with a support bot template What the original author did: XChat CS Bot is a free Grok Bot template: feed it your docs and URLs and it answers X Chat DMs using only that information, can call the customer by voice from the chat, and declines politely when the docs don't cover a question. Reported result (as claimed by the author): A small business gets round-the-clock DM support that never makes up answers and never shares private info. Source: https://x.com/brandonchung75/status/2109294000217931862 Tools they used: Grok Bot, X Chat Category: Automation & business Please: 1. Ask me 3 short questions about my situation (accounts I have, budget, what I want the output to look like). 2. Propose a step-by-step plan using these tools or cheaper alternatives, with the time and cost of each step. Use official pricing pages; say "check pricing" if unsure. 3. Then do the setup with me one step at a time, waiting for my OK before anything that sends messages, posts publicly, spends money or deletes data. 4. Finish with a checklist to run it again next time.
You are helping me set up this AI use case end to end in Codex. Goal: Answer every X Chat DM from your own docs with a support bot template What the original author did: XChat CS Bot is a free Grok Bot template: feed it your docs and URLs and it answers X Chat DMs using only that information, can call the customer by voice from the chat, and declines politely when the docs don't cover a question. Reported result (as claimed by the author): A small business gets round-the-clock DM support that never makes up answers and never shares private info. Source: https://x.com/brandonchung75/status/2109294000217931862 Tools they used: Grok Bot, X Chat Category: Automation & business Please: 1. Ask me 3 short questions about my situation (accounts I have, budget, what I want the output to look like). 2. Propose a step-by-step plan using these tools or cheaper alternatives, with the time and cost of each step. Use official pricing pages; say "check pricing" if unsure. 3. Then do the setup with me one step at a time, waiting for my OK before anything that sends messages, posts publicly, spends money or deletes data. 4. Finish with a checklist to run it again next time.
You are helping me set up this AI use case end to end in Grok Bot. Goal: Answer every X Chat DM from your own docs with a support bot template What the original author did: XChat CS Bot is a free Grok Bot template: feed it your docs and URLs and it answers X Chat DMs using only that information, can call the customer by voice from the chat, and declines politely when the docs don't cover a question. Reported result (as claimed by the author): A small business gets round-the-clock DM support that never makes up answers and never shares private info. Source: https://x.com/brandonchung75/status/2109294000217931862 Tools they used: Grok Bot, X Chat Category: Automation & business Please: 1. Ask me 3 short questions about my situation (accounts I have, budget, what I want the output to look like). 2. Propose a step-by-step plan using these tools or cheaper alternatives, with the time and cost of each step. Use official pricing pages; say "check pricing" if unsure. 3. Then do the setup with me one step at a time, waiting for my OK before anything that sends messages, posts publicly, spends money or deletes data. 4. Finish with a checklist to run it again next time.
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Guides for this use case
How to automate customer support with AI agents: real setups · How to set up Grok Bot agents for real work · How to build an AI chatbot for your own documents · How to automate a small business with AI agents
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